Remote IT Support

NSPE REMOTE IT SUPPORT

Please contact us on 079 1299 889 if you need remote IT support on your PC.

If we are not able to fix your problem remotely, we'll probably need to send out a technician to your site.

 

WHAT IS REMOTE IT SUPPORT?

During the confined situations that we experience today, Remote IT Support has become more prevalent than ever.

Remote IT Support for small & medium business is the fastest way to resolve IT Problems from practically anywhere in the world. Just a stable internet connection and our remote software that can be downloaded for free below.

 

Our remote connections are secure and encrypted making our service absolutely safe.

 

NSPE’s focus is being an outsourced IT service provider and we utilise remote IT services as an alternative source for an on-site IT Technician. Additionally, we have IT solutions available to provide and manage your entire IT Infrastructure (local and cloud) remotely.

 

We are able to provide managed IT support for Servers and Network systems and can remotely resolve most basic, common and complex problems in less time than it would take if we had to resolve the problem on-site.

 

NSPE is your preferred IT support company for remote support and onsite IT services.


 

WHAT IS NEEDED FOR REMOTE IT SUPPORT?

We suggest that you have a decent Internet Connection for us to do the remote support. Fibre, 4G, 5G or Fast WiFi. Slow connections will take us much longer.

Please click below to download our remote support tool. 

 

GET SUPPORT

If prompted to run or save the file, select to save it somewhere where it will be easy to find (i.e. your desktop). If you need remote support in future, you could simply phone/whatsapp us at 079 1299 889 and click on the saved file.

 

Once you run the application an NSPE technician can connect to your PC. 

Once we’ve connected to your computer we will attempt to fix your IT problems and phone you when we’re done. Remember to close all your confidential information before we connect!

 

WHAT DOES IT COST ME?

We charge a base rate of R75.00/30-min intervals. New clients may be required to pay upfront for the first hour, thus crediting their account.

Other Remote Services, such as Remote Tune-Up Service, is charge at a once-off service fee as per our Services page. 

Windows

Linux

Apple OSX

Your network and / or your computer are malfunctioning. You need your network or computer repaired. You think you need a Pro on site. You have asked for support, now you are waiting for the technician to arrive, you have a deadline but you cannot work because your system is down, frustration is mounting, sounds like a familiar scenario?

 

Enter NSPE Remote and Telephonic support and get a much faster and efficient solution than ever before. In order for your business to succeed, you need to make sure that your IT infrastructure is working at peak level around the clock. Interruptions cause productivity downtime with all the costs associated to that.

 

Maintaining the network on your own is an option but you probably have more important issues to deal with more closely related to your core business; NSPE can take care of this for you. We have 23 years of experience and in this period, we have grown from a small computer repair business to a Managed Services Provider for SMME and corporations.

AnyDesk Software • 2023 • Terms & Conditions • Privacy Policy • Legal Notice

TERMS AND CONDITIONS

NSPE can support you locally or globally with Remote IT Support and we are capable of providing this support to you near instantly and securely.

 

  • We’ll get a technician to rectify any issues ASAP.

  • Units: 1 unit is 15 minutes and units expire after 6 months after the date of purchase. 

  • Possible to utilise your SLA units, if you’re on an SLA with NSPE.

  • Please ensure that you always have recent backups of your important data.

  • Our support staff will maintain the confidentiality of your files and data.

  • We also undertake not to provide any of your information to any third party, except where we are lawfully required to do so.

  • Please take note that we have the right to not have to provide support for any reason.

  • This includes (but is not limited to) the presence of unlicensed or illegal software on your PC, obscene or pornographic material on your PC or the presence of any material or software that we deem to be unlawful.

  • Remember, you will still be liable to pay us for our time spent.

  • We will not be held responsible for any data loss – please make backups of your data beforehand.

  • Again, if the problem was caused due to matters beyond our control, you will have to pay us for the additional time spent.

  • If you are not satisfied with our service FOR ANY REASON, please contact us immediately on 079 1299 889.

  • Payments can be made via PayFast, OZOW, PayPal, EFT or credit card.

  • NSPE T & C as per on site also applies